Secure File Sharing: A Safer Alternative to Email Attachments
We have been prone to sending emails to unintended recipients, many of which contained confidential data. Email is the only medium of communication. We do not have a CRM. Customer Service Associates (CSA) can be untrained, or the intended recipients change frequently. As you can imagine, this is kind of an ad-hoc setup.
I would like to suggest a solution to ensure that any file that goes out of your email box is password protected. Additionally, I will discuss a method for sharing documents in a Dropbox-like manner, where CSA’s can only add the link to the document in the email, and you can easily delete the file if sent to the wrong person.
Solution: Secure File Sharing Services
One simple solution is to use a service like YouSendIt, where you can set a policy to require a password to retrieve the file. This provides an additional layer of security for your sensitive data.
However, it is important to be aware of the potential issue of CSA’s forgetting passwords and the burden it may create for yourself. It is crucial to establish a secure and reliable system for password management to avoid any complications.
If you are looking for enterprise-level solutions, there are various services available that specialize in secure file attachments. A quick Google search for ‘secure file attachments’ will provide you with a list of options. Keep in mind that some of these services may be more complex, such as PGP enterprise, which offers automation of outgoing email.